How do you control which user have access to the Autodesk software? Here are some best practices and tips for controlling which users can access your Autodesk maintenance plan benefits.
User Management includes administrative tools to help contract administrators manage and control user access to benefits. This blog will give tips on how contract administrators can manage and control user access to subscription benefits in Autodesk Account.
Named User Management
What is a named user and how many named users do I receive per product seat?
A named user is an individual who has been assigned to a product and the cloud services associated with that product. See our blog on Adding or Removing Users on Subscription in Autodesk Account and Setting User Permissions for Products for more information.
Subscribers can assign named users to products to grant those users access to the cloud services associated with those products. The number of named users you can assign per product is determined by the total number of seats available for that product.
Who will be assigned as a named user by default?
At time of purchase, the Software Coordinator will be assigned as a named user for each product by default. If a Software Coordinator is not identified, then the Contract Manager will be assigned as a named user by default.
If the Contract Manager or Software Coordinator will not be using the software assigned, sign into User Management and remove those benefits from the user(s) to free up seats for other users.
How do I assign a named user to products and cloud services?
As a Contract Manager or Software Coordinator you can assign named users to products via the user management interface in the Autodesk Account portal. You can assign named users to products, and you can also manage their permissions for each of the services to which that product entitles them.
See our blog on Setting User Permissions for Products for more information.
Can a Contract Manager assign permissions to a Software Coordinator?
Contract Managers can assign products and cloud services to Software Coordinators the same as any other user. Please note that Software Coordinators will continue have access to all other subscription benefits (i.e., web and phone support, product downloads, product extension downloads, etc.) by default.
Can I assign a different named user for each cloud service entitled to a product subscription?
No. A named user is assigned to a product. That entitles them to access all the cloud services associated to that product. The administrator can define a named user’s permissions for each cloud service the product is entitled to, but they cannot share access to the cloud services associated to a single seat between multiple users.
Can users register themselves as named users in order to access cloud services?
No. The Contract Manager or Software Coordinator needs to assign named users.
Does a user need to be assigned to products to access subscription benefits?
No. Access to subscription benefits such as web support and software downloads are managed separately from software access assignments. Users can be granted access to subscription benefits without having access to specific software products.
Can users create their own Autodesk Account to access subscription benefits?
Yes. Users can create an Autodesk Account by visiting accounts.autodesk.com and selecting the Create an Account link. Note: The email address used to create a user account must be the same email address the Software Coordinator or Contract Manager will use to assign access to benefits and products.
If I run out of named users, how do I get more to complete the assignments across my organization?
The number of named users you are entitled to per product is determined by the total number of seats of that products and/or the type of contract you have. Typically, a single seat of a product suite entitles you to one named user. To increase the number of named users, you must purchase additional subscriptions.
Cloud Credit Management
What features are available to customers in the cloud usage report?
• An interface within the Autodesk Account portal
• Easy, intuitive look and feel
• Dynamic features giving credit usage by service type
• A graphical view of cloud credit usage by user name
How do I purchase more cloud credits for my users?
Software Coordinators and Contract Managers will see a Get Cloud Credits button in the Reporting section of Autodesk Account. You can also purchase cloud credits directly from Microsol Resources and email us at firstname.lastname@example.org.
For more details, see the Cloud Credits FAQ.
Can I assign cloud credits for my users?
No. Cloud credit allotments are at the contract level. By managing who has access to the services that consume credits, you can ensure the right people use the contract allotment.
End User Experience
Will a named user be contacted when I add them to a contract or change their permissions?
Users receive confirmation emails from Autodesk Accounts indicating that permission or access has changed. End users (non-administrators) are directed to the Autodesk Account portal to access subscription benefits.
Can users access subscription benefits in the Autodesk Account portal?
Autodesk Account offers access to subscription benefits, like support, product downloads and cloud service benefits. In addition, users can track their usage of the cloud services and their consumption of cloud credits.
Can administrators use the Autodesk Account portal to manage subscription contracts?
Yes. Subscription management, user management, and cloud service usage reporting are part of the Autodesk Account portal.