Microsol Resources Earns Top Marks in Customer Satisfaction

By Anna Liza Montenegro | News

New York, NY and Philadelphia, PA, July 13, 2012 – The results are in. Microsol Resources Corporation, a recognized leader in building information modeling (BIM) technology solutions, as well as a leading Autodesk Gold Partner serving the architectural, engineering, and construction (AEC) industries, exceeds Autodesk’s highest quartile ranking of customer satisfaction in the U.S. and Northeast, as determined by an independent client survey. The survey conducted is a popular measure used by leading companies to strengthen their customer’s experiences and drive revenue growth. Client feedback demonstrates that Microsol Resources ranks above the top 25% of Autodesk Value Added Resellers.

“Microsol Resources has been a real asset to Ballinger and our many active BIM projects. Their technical support team has been successfully integrated into our internal SharePoint BIM communication portal and external Buzzsaw site to react quickly and troubleshoot all of our issues. They have always provided professional and thorough responses. They provide flexible, custom project-focused Revit training to our multi-discipline teams. To us, Microsol Resources is more than a reseller. They are a consultancy of the highest caliber and one of the most professional and responsive organizations we rely on to support our business. We look forward to taking advantage of their expertise, services, and products for the benefit of our business and the growth of our staff, for many years to come,” commented Mike Pacholski, CAD Administrator of Ballinger Architects Engineers.

Customer satisfaction has always been a top priority for Microsol Resources. By making clients aware of the different solutions that exist for their needs, the service aspects of the business have always been valued just as much as the underlying software applications. Microsol Resources has consequently built a service model around personalized relationships and customer satisfaction for its private as well as public clients, many of which are repeat customers.

The company’s passion for fostering customer loyalty starts at the top with its president. “Our customers are our partners. Customers have a great deal of choice regarding where to take their business, and we remain pleased that so many of them return to us repeatedly for their software, training, BIM, and 3D printing needs,” said Emilio Krausz, President and Founder of Microsol Resources.

Matching business needs as well as product needs is an area in which Microsol Resources has consistently delivered, allowing the company to not just survive, but thrive in a challenging and competitive environment. Some factors in this success include strong, talented technical and sales support professionals, many trained with backgrounds in architecture and engineering. Customer support is also built into every interaction and sale, so that clients have multiple avenues to get the help they need when they need it, without worrying about additional support costs.

Clearly, the company has the right approach, as it has just celebrated 25 years in business and 25 years as a Value Added Reseller with Autodesk, continuing to be a meaningful contributor toward shaping the AEC industry’s solid future.


Published on August 10, 2012 in News.

About the Author

Marketing Director in New York via San Francisco and Manila. Anna Liza is a trained architect and inspired by technology. A fan of traveling, slow food movement, and summers in Maine with her kids. She has been with Microsol since 2004.