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Why do I need an annual Bluebeam Maintenance & Support?

By Daniel Mertz | Other

Bluebeam Software Maintenance is an annual maintenance program for Bluebeam Software and available for all users when you buy new Bluebeam licenses. Why do you need it?

Here are FAQ and info on why you need it and what do you get with the Bluebeam maintenance and support:

What is included when I purchase Maintenance?
With active Maintenance you’ll receive direct phone and email access to our experienced Technical Support staff during regular business hours, the ability to easily upload and distribute mobile-optimized drawings to any device in the field with Bluebeam Drawings*, and free upgrades to the latest version of Revu while your term is active.

*Drawings is optimized using the United States National CAD Standard® (NCS).

How can I purchase Maintenance?
Maintenance is available at the time of purchase and renewable every year. Maintenance is available through our web store at the time of purchase. Please contact us or contact your reseller if you forgot to buy Maintenance.

Does Maintenance include training?
No, it doesn’t, however, there are free training videos on our Knowledge Center and we host Events like free webinars on an ongoing basis.

If you are looking for something more personalized, we also offer both In-Person and Online Training as well as self-paced and on-demand training option with Bluebeam University. If you have training questions, you can contact us.

How do I know if I have Maintenance?
If you have Maintenance, it will be listed on the license certificate you received when the software was purchased. If you are unable to find this email, you can contact us.

How much is the Bluebeam Maintenance?
Maintenance is a different price depending on the type of Bluebeam Software you purchase.

Revu Standard Revu CAD Revu eXtreme
$99 per seat/year $119 per seat/year $149 per seat/year

 

 

 

What are my support options without Maintenance?
1. For as long as your software is in Core Support, you will have access to any bug fixes released on that version.

2. You will have access to our growing database of how-to, troubleshooting, and training materials located on our Knowledge Center, as well as our free webinars.

3. You can email our technical support team at support@microsolresources.com.

What if I have additional questions?
If you need technical assistance beyond our technical team, you can email us at bluebeam@microsolresources.com.

 

INDUSTRIES:

About the Author

Daniel has a passion for design and architecture. He joined us in 2017 to focus on Bluebeam solutions for document control, distribution and management. He received his Accounting degree from Ramapo College. Dan is a Bluebeam Certified Sales Professional.

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