Software Coordinators and Contract Managers can request product media (CD, DVD, or USB, depending on the product) through Autodesk Account for current versions* of products covered by Maintenance Subscription.
To order boxed software for previous versions, you will want to see Submitting a Request for Boxed Software blog.
To request product media for the current software version:
After submitting your order, a Thank You page will display all your order details. A copy of your order information will also be sent to the email address on your Autodesk Account.
*For physical media for previous versions of Autodesk software please visit: http://usa.autodesk.com/adsk/servlet/item?id=12338355&siteID=123112 in order to fill out the Customer Assistance Form. In the “How May We Assist You?” field enter the product name and version you need and mention that you are requesting previous use physical media be shipped. Autodesk will then contact you to confirm that physical media is in stock and to complete purchase.
Note: Please allow up to 3 weeks for delivery when you select a standard ground shipping method.
If you are still having trouble with this, feel free to contact Microsol Resources at 888-768-7568 or email email@example.com.