Adding or Removing Users on Subscription in Autodesk Account

Subscription administrators such as Contract Managers and Software Coordinators can add or remove users for software and services on a subscription in Autodesk Account. For information about assigning access to software and subscription services, see Setting User Permissions for Products.

Managing User Access

1. Sign in to your Autodesk Account at accounts.autodesk.com.
2. Select Management to view your Products & Services.
3. Click on the Users icon in the left-hand navigation menu. Note: The User Management icon is only visible to account administrators such as a Contract Managers and Software Coordinators.

The User List is the primary interface for managing users in your Autodesk Account. Click the arrow next to a user name to display the following information:

Name & Email Address: Used to sort users and grant access to Account benefits.
Product & Services: Number of software assets or cloud services assigned to a user.
Benefits: Items such as access to software downloads and customer support.
Status: A check indicates the user has accessed assigned benefits.

Adding Users

Autodesk Account allows you to add single users and assign benefits or enter a list of multiple users and assign the same benefits to all users at one time. Users will be notified of any addition to a contract or change in benefits at the email address entered when a user is added.

To add a single user:

• Click the + Add button to activate the Add Users window.
• Enter the email address, first name and last name (all are required). The email address is the user’s Autodesk ID used to access his/her Autodesk Account.
• Check “I’d like to add access to the user(s) now” if you wish to manage access to products and benefits.
• Note: Added users will have access to an Autodesk Account, but will not have access to products and benefits until they are assigned.
• Click the Save & Continue button or Add Another User if adding more than one user individually.

To add multiple users:

• Click the + Add button to activate the Add Users window.
• Click Bulk Add.
• Type or paste a list of users into the entry field following the example provided. (As many as 50 users can be entered at one time).
• Check “I’d like to add access to the user(s) now” if you wish to manage access to products and benefits.
• Note: Added users will have access to an Autodesk Account, but will not have access to products and benefits until they are assigned.
• Click the Save & Continue button.

Removing Users

Remove a user’s permissions for software and services on a subscription contract in Autodesk Account before deleting users to make sure these services are available to other users. After removing permissions, you can delete the user if he/she should no longer be a Named User on the subscription. Removing a user from a subscription contract does not delete a user’s personal Autodesk Account.

Users You Cannot Delete

Administrative users such as Contract Managers and Software Coordinators cannot be removed until those roles are assigned to a new user. You will not see an “X” or the option to remove these users in User Management. Please see Contract Managers & Software Coordinators for more information about removing or changing these administrative users.

To remove or delete a user:

• Follow the instructions in Setting User Permissions for Products, Services & Support to unassign all software and services before removing a user from an account.
• Deleting a user from an account does not remove software and service permissions or delete that user’s Autodesk Account.
• Locate the name of the user you wish to remove and click the “X” on the user record.
• Click the Remove button to confirm that you wish to remove the user from all contracts or click Cancel.