Do you need to access Autodesk software from the job site, commuter train, or at a weekend home? If so, please review the important information in this article to make sure that you can maintain access to your software, even if the connection to the internet is unreliable.
With new subscription contracts, license validation and software activation are no longer handled with serial numbers, product keys, or license files. Rather, the licensing service uses an active internet connection to validate the licenses.
For a subscription with single-user access, named users need to connect to the internet every 30 days and sign in to the software so the product stays up-to-date and verifies that the subscription is still current
However, due to the functionality of the licensing service, activation can be wiped out if the attempt to validate a license fails. The Licensing Service will fail to activate for the following reasons:
- The product has not been assigned to the Named User that is trying to access the software
- A poor internet connection causes high latency with Autodesk’s servers, resulting in a timeout
- The Firewall/Antivirus is blocking the licensing service from communicating across the internet
Ultimately, to maintain access when working OFFLINE it is important to ensure the following:
Update the software in the Autodesk Desktop App, including Hot Fixes, Security Patches, Licensing Service Updates, and Service Packs.
Check that the connection with the internet is stable and the necessary firewall settings are in place
After the product has been activated, disable the NETWORK ADAPTER. This will force the computer to stay OFFLINE and will prevent the licensing service from attempting to activate, and risk failing.
At Microsol Resources, we have received a few support cases where licensing failed on a poor internet connection, even if it was activated the previous day. Based on feedback we have received, I have posted an Idea to the Autodesk Ideas Forum, which proposes the creation of a Borrow feature, similar to the functionality for Network Licenses.
Feel free to vote for the idea, or comment and make a different suggestion! Community support is a great way to catalyze the development of better tools.
For general information on the Transition to Named User, please read our blog post Top 10 Resources for Autodesk Subscriptions.
Are you having trouble using an Autodesk product offline? Call us at 888-768-7568 or send us an email!
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