New York, NY, March 1, 2017 – Microsol Resources, an Autodesk Platinum Partner with offices in New York, Boston and Philadelphia, is pleased to announce the promotion of Steven V. Costa to Director of Technical Services.
Steven joined the firm in 2006 as a BIM Specialist and has over ten years of experience in offering building information modeling (BIM) solutions for architecture, engineering and construction (AEC) clients from implementation to training and technical support. Steven has always been an active member in the AEC community; presenting at Autodesk University, New York City Revit User’s Groups (NYCRUG), and lecturing at a Master’s level graduate course at Villanova University.
Prior to working at Microsol Resources, he spent six years working on highway and site engineering design projects at Stantec (formerly Vollmer Associates, LLP). He graduated with a Bachelor’s of Engineering from Stevens Institute of Technology.
“Steven has been a key part of the success of the Microsol Resources’ technical team and we are thrilled to promote him into this new managerial position,” said Emilio Krausz, President of Microsol Resources, “I am confident that this new leadership appointment will allow us to continue to deliver high quality service and support to our clients, and have tremendous impact on the overall growth and sustainability of our firm.”
In his new role, Steven will be responsible for supervising and leading the Microsol Resources’ Application Experts team in the offering of CAD and BIM services, which include support, training and consulting.
This latest promotion reinforces the dedication of Microsol Resources to matching business needs with not just products but support; one of many reasons that the company has received numerous recent accolades such as Autodesk’s Partner of the Year in 2014 and exceptional rankings in customer satisfaction.
For more information about Microsol Resources and our team, please visit: https://microsolresources.com/about/
Anyone who has worked in Information Technology long enough has encountered users claiming that their files have “vanished”. Much like the elusive Sasquatch on Animal Planet’s Finding Bigfoot (*sarcastic eye roll*) or the superhero who is only invisible until you look at him, claiming that a file just “disappeared” on its own doesn’t usually carry much weight in the real world.
If you’re the jovial sort, you’ve probably gently chuckled to yourself and then assured the user that information doesn’t just disappear and set out to help them find their missing files. If you’re the more cynical type (think Nick Burns: Your Company Computer Guy), you likely came up with a colorful analogy regarding remedial users and computer lessons down at the local zoo.
However, when one of your largest clients, who happens to be extremely advanced in their understanding of the various technologies implemented at their firm, contacts you regarding disappearing files you know that something has definitely gone awry.
Over the past few months, the user-base at one of our client’s firms had been experiencing some extremely odd behavior in their AutoCAD/Civil 3D environment. Initially, this started manifesting itself as DWG files that seemed to disappear at random and inexplicably. Upon further investigation, it was noticed that now and then users in one office could see the files on the network while a user in another office could not.
Eventually, users were able to pin down that this seemingly intermittent behavior was occurring immediately after a save. This was evidenced most notably when a project team member would be working in an external reference (XREF), would make changes that required a save to that file, and when other project members who were referencing the updated file received a notification to reload the reference (XREFNOTIFY), the reload would fail displaying a message that read “*Invalid*”. Often after receiving the message, users would only look for the file later in the day to discover that the file was missing and not fully understand the reasons why this occurred. (more…)
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