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Requesting Support for Your Projet x60 Series 3D Printer

As you use your Projet x60 series 3D printer more and more you may encounter a few errors here and there, this is normal and can commonly occur after long printing sessions. The reason for the errors can vary from not following the maintenance procedure and not cleaning the printer after every print job to various parts wearing out and reaching the end of its life. A lot of the errors are usually cleaning related so it is always best to follow the maintenance procedures and try to resolve the error using the troubleshooting guides found in chapter 7 of the user manual. If you still can’t get passed the error, then it is best to contact us for remote or onsite support.

For us to support you we will need a few key pieces of information to get a good idea of what is going on with your printer and how we can resolve your issues properly:

  • Printer Model
    • Found on the front of the machine near the control knob
Projet x60 Series - Printer Model Number
Location of Projet x60’s Model Number
  • Printer Serial Number
    • Usually the printer’s name or found on the back of the machine near the bottom.
Projet x60 Series - Finding Name
Finding Your Projet x60’s Name
  • Company Name and Contact Information
    • Best method to reach you to provide a quick response time
  • Printer’s Service Log File
    • Found in 3D Print under Tools tab>Service>select View Printer Log and save file as.
Projet x60 Series - Finding Printer's Log File
Finding Your Projet x60’s Log File
Projet x60 Series - Printer Log File
Projet x60 Series Printer Log File Output
  • Detailed Description of Problem/Error and Steps Taken to Resolve the Error
    • Provides us with a good idea of what is going on and possible causes/solutions.
  • Photos of the Build Chamber including the Fast Axis, Service Station, Spittoon and Carriage
    • We can analyze further and see something that may have been missed.
  • Video of the Error as It is Happening (e.g. Motion Errors, Spread Errors, etc.)
    • We can further analyze the issue and see or hear something that may have been missed.

The following files that we may request are not essential but may provide more insight onto what may be causing your errors:

  • Printer’s .INI File
    • Found in 3D Print under Tools tab>Service>select Edit.ini and save file as.
Projet x60 Series - Finding Edit .ini File
Finding Your Projet x60 Series .ini File
Projet x60 Series - Edit .ini File
Projet x60’s Edit.ini File Open
  • Printers Spread.CSV File
    • Found in 3D Print under Tools tab>Service>select Receive File and enter “spread.csv” (without quotes) and save file
Projet x60 Series - Finding Recieve File
Finding Your Projet x60’s Receive File Command
Projet x60 Series - Spread.csv
Projet x60 Series – Entering Spread.CSV File
  • Print Head Report
    • Found in 3D Print under Tools tab>Service >select Print Head Report and take a screenshot
Projet x60 Series - Finding Print Head Report
Finding Your Projet x60’s Print Head Report
Projet x60 Series - Print Head Report
Projet x60 Series Print Head Report
  • Binder/Core Type
    • Name on packaging (e.g., visjet pxl or zb63)
  • Binder/Core Expiration Dates
    • Found on Packaging (near top), consumables only have a 1 year shelf life.
Projet x60 Series - Binder Name/Expiration
Projet x60 Series Binder Cartridge Expiration

You can send the files to our email address and we will be in touch as soon as possible. However, if it is urgent you can call in to our office @ 212-465-8734 and we can assist you on the phone.

After reviewing the received files, we will recommend steps to resolve the problem remotely, or narrow down what the issues are and to determine which replacement parts may be needed for an onsite visit. These files should be sent with every new case being brought to our attention so we can provide you with the fastest and easiest support possible. Remember the more information we can get the more likely we will be able to resolve your issue during one onsite visit.

Thanks and Happy 3D Printing!

EDIT: Originally posted on 11/02/2016

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Archival 3D-Imagery of Challenging Subjects

Microsol Resources welcomes our latest guest blogger, Peter Fried from the Dept. of Applied Physics, NYU Tandon School of Engineering

Peter contacted us with interest in our ProJet 660 Full color CJP 3D Printer from 3D Systems. This printer was able to bring Peter’s digital captures to life.

If you’d like to learn more about photogrammetry or 3D Printing, please contact

Thank you Peter, David and Drew

Archival 3D-Imagery of Challenging Subjects

Peter Fried, Dept. of Applied Physics, NYU Tandon School of Engineering
David Brown, Johnson Museum of Art, Cornell University
Drew Harvell, Dept. of Ecology and Evolutionary Biology, Cornell University

More and more 3D imaging is being used for archival recording of collections of artistic, historical and natural specimens. This has only become possible through the rapid improvements in scanners, cameras, software and graphics processors that now enable 3D capture of subtle details, shadings and textures.

Many of the specimens in such collections are in storage and unavailable to the public. 3D imaging, with its vivid appearance and viewer interaction, can vastly increase the audience for these “buried treasures.” In addition, 3D imaging also provides archival recording and a valuable tool for research access. Recent articles have described 3D recording projects at the Smithsonian ( and at the Natural History Museum in Berlin (Mallison et al.).

However, making 3D images faithful to the original still has challenges for many specimens.  Fine detail or lack of detail, hidden surfaces, glossy surfaces, and transparent or semi-transparent volumes are a few of the challenge areas.

We have begun to make 3D images of a collection of small and beautiful glass figures that will test the capabilities of 3D imaging. These figures are sculptures of marine invertebrates made over 100 years ago by the father-and-son glassblowers Rudolf and Leopold Blaschka. The collection is at the Corning Glass Museum and at Cornell University ( ) where Professor Drew Harvell is the curator.  The collection was recently featured in an award-winning film, Fragile Legacy (,

Figure 1 – Blaschka-560
Figure 1. – Blaschka – 560

Figures 1-3 show some of the more than 500 glass figures in the collection. They illustrate the gamut of detail and transparency in the collection. We have begun our efforts with the simpler, relatively opaque glass models (e.g. Figure 1). Imaging the beautifully detailed transparent jellyfish (Figure 3) is a challenge for the future.

Figure 2 Blaschka-460
Figure 2. Blaschka-460
Figure 3 Blaschka-216
Figure 3. Blaschka – 216

To image the 2.5-inch squid shown in Figure 1, we are using photogrammetry of DSLR images. The photographs were made by David Brown, the museum photographer at Cornell’s Johnson Museum and producer of the film mentioned earlier. The software is AgiSoft PhotoScan and some finishing touches were added in Blender.  The processing was done on a Dell M4800 with a Quadro 2100 GPU. The PhotoScan software works well and has an excellent user interface that allows separate user controls for each of several processing steps. Autodesk Memento seems promising, but is currently still in beta until summer of 2016.

Positioning the model. The model was placed on a turntable and photographs were made at turntable intervals of 2-10 degrees. This process was repeated at several angles of elevation and for several orientations of the model.. Inter-photo alignment can be done with benchmarks placed next to the figure. However, when the model is placed in different positions on the turntable, benchmarks cannot be used. All the photos were masked both (a) to remove background detail, which would confuse the alignment, and (b) to reduce processing time, which can run up to several hours.

Lighting. The photogrammetry requires uniform lighting, a minimum of shadows that change positions between photos, and a minimum of specular reflections from the model’s glossy surface. The photos were all done in a soft-light tent.  De-glossing the model with spray or powder coatings was impossible due to the sensitivity of materials in the models. Polarization can be used to control reflections but was not necessary in this case. This helped maximize the light on the subject, which was necessary to use small apertures for maximum depth of field.

Detail and hidden surfaces.  We made many photos and numerous processing runs to get the right photos to capture the detail of the squid. The photos must provide (a) all the necessary viewing angles, and also (b) a precise framework for inter-photo alignment.  The final model uses about 200 10MB photos.

Post-processing.  Some details of the transparent sections were not rendered exactly by the photogrammetry. For these we used Blender to smooth out the two glassy tentacles and refine the shape of the suckers.  With such “artistic” intervention, care must be taken to be as faithful to the original as possible.

A 3D image of our first model can be seen at  (rendered in Figure 4).  The results show the capabilities of 3D imaging to capture detail and surface texture in delicate subjects. We look forward to imaging more of the Blaschka collection as well as items in other collections.

Figure 4 - CG Rendering - Blaschka-560
Figure 4. Rendering of the Photogrammetry-Generated Model of Blaschka-560


Mallison, H., Vogel, J. & Belvedere, M. (eds.) 2014. Digital Specimen 2014 – Abstracts of Presentations. Museum für Naturkunde Berlin. http://www.naturkundemuseum-

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How do I get started?

by Dolly Haardt,
Account Executive | 3D Printing Specialist
Microsol Resources

There is a phrase that continually pops up when I talk to people about 3D printing. “In ‘X’ number of years, everyone will have a 3D printer!”

Then I’m asked what sounds like a simple question, “How do I get started?”

Step 1: Do not over google. It’s the same as when you’re sick and you google your symptoms. All the illnesses pop up, plus some. Instead, pick up the phone and call the doctor.

Call it information overload. If you google, “How to get started with 3D Printing?” I guarantee the “Beginners Guide”, the “Basics”, the “Getting Started” and “How-to” is going to pop-up. Then you promptly tell yourself, the technology changes so quickly, I will wait. Bad idea.

Do you really want to go back to modeling everything by hand? No…

2016-01-05 11.22.50

For years now, the best part of my job is educating people about 3D printing. The questions are incredible and many are the same, but the answers can be very different. For example, which printer is the right fit? What material? How much does it cost?

There are so many variables that a checklist or even a seminar might not do anything more than mystify you. Then you will walk away and tell yourself, in 10 years everyone will have a 3D printer…

Really? Why wait 10 years?

If you had a 3D printer today, what would you print?

Fig 8a

There is no magic eight ball or blog post that can give you all the answers. You just have to dive-in and start printing today.


We can help you. Don’t wait 10 years. A phone conversation [888-768-7568] or email []  goes a long way and saves you a lot of time.


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