TOPIC: 3D printing

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3D Printing Gallery

We love to share photos of the 3D models we’ve printed in house at our 3D printing lab in New York City. Head to our 3D Printing Photo Gallery on our Facebook page to check out the latest projects we’ve been working on! Be sure to throw us some likes while you’re there 😉

If you are one of our 3D printing clients and would like to be featured, just let us know and we would be happy to add your models to the mix. If you are not a current customer but are interested in learning more about our 3D printing services, check out our website or email the team at

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Requesting Support for Your Projet x60 Series 3D Printer

As you use your Projet x60 series 3D printer more and more you may encounter a few errors here and there, this is normal and can commonly occur after long printing sessions. The reason for the errors can vary from not following the maintenance procedure and not cleaning the printer after every print job to various parts wearing out and reaching the end of its life. A lot of the errors are usually cleaning related so it is always best to follow the maintenance procedures and try to resolve the error using the troubleshooting guides found in chapter 7 of the user manual. If you still can’t get passed the error, then it is best to contact us for remote or onsite support.

For us to support you we will need a few key pieces of information to get a good idea of what is going on with your printer and how we can resolve your issues properly:

  • Printer Model
    • Found on the front of the machine near the control knob
Projet x60 Series - Printer Model Number
Location of Projet x60’s Model Number
  • Printer Serial Number
    • Usually the printer’s name or found on the back of the machine near the bottom.
Projet x60 Series - Finding Name
Finding Your Projet x60’s Name
  • Company Name and Contact Information
    • Best method to reach you to provide a quick response time
  • Printer’s Service Log File
    • Found in 3D Print under Tools tab>Service>select View Printer Log and save file as.
Projet x60 Series - Finding Printer's Log File
Finding Your Projet x60’s Log File
Projet x60 Series - Printer Log File
Projet x60 Series Printer Log File Output
  • Detailed Description of Problem/Error and Steps Taken to Resolve the Error
    • Provides us with a good idea of what is going on and possible causes/solutions.
  • Photos of the Build Chamber including the Fast Axis, Service Station, Spittoon and Carriage
    • We can analyze further and see something that may have been missed.
  • Video of the Error as It is Happening (e.g. Motion Errors, Spread Errors, etc.)
    • We can further analyze the issue and see or hear something that may have been missed.

The following files that we may request are not essential but may provide more insight onto what may be causing your errors:

  • Printer’s .INI File
    • Found in 3D Print under Tools tab>Service>select Edit.ini and save file as.
Projet x60 Series - Finding Edit .ini File
Finding Your Projet x60 Series .ini File
Projet x60 Series - Edit .ini File
Projet x60’s Edit.ini File Open
  • Printers Spread.CSV File
    • Found in 3D Print under Tools tab>Service>select Receive File and enter “spread.csv” (without quotes) and save file
Projet x60 Series - Finding Recieve File
Finding Your Projet x60’s Receive File Command
Projet x60 Series - Spread.csv
Projet x60 Series – Entering Spread.CSV File
  • Print Head Report
    • Found in 3D Print under Tools tab>Service >select Print Head Report and take a screenshot
Projet x60 Series - Finding Print Head Report
Finding Your Projet x60’s Print Head Report
Projet x60 Series - Print Head Report
Projet x60 Series Print Head Report
  • Binder/Core Type
    • Name on packaging (e.g., visjet pxl or zb63)
  • Binder/Core Expiration Dates
    • Found on Packaging (near top), consumables only have a 1 year shelf life.
Projet x60 Series - Binder Name/Expiration
Projet x60 Series Binder Cartridge Expiration

You can send the files to our email address and we will be in touch as soon as possible. However, if it is urgent you can call in to our office @ 212-465-8734 and we can assist you on the phone.

After reviewing the received files, we will recommend steps to resolve the problem remotely, or narrow down what the issues are and to determine which replacement parts may be needed for an onsite visit. These files should be sent with every new case being brought to our attention so we can provide you with the fastest and easiest support possible. Remember the more information we can get the more likely we will be able to resolve your issue during one onsite visit.

Thanks and Happy 3D Printing!

EDIT: Originally posted on 11/02/2016

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Recommended Stock for Your Projet x60 Series 3D Printer

By now you should be getting the hang of printing your projects in 3D, everything from building your model, exporting to .stl, sending the 3D print job and extracting/finishing your model. You should have also gotten used to maintaining the 3D printer and have had to replace multiple cartridges of the Visijet PXL binder, HP11 print heads and added a few kegs of Visjet PXL Core into your Projet 3D printer. You should have also used up most of the consumables from the starter kit and hopefully you placed an order with us for more materials otherwise you may find yourself delayed and your print queue building up. If you have not placed an order yet continue reading to see our list of recommended materials to keep in the office for optimal printer performance and ensure you are not waiting for materials.

In the Projet x60 series there are two categories of 3D printers, the Standard line which includes the Projet 160, 260c, 360 and 460Plus 3D printers and then there is the Pro line which includes the Projet 660 and 860 3D printers. You will need to order consumables based on which line of the Projet 3D printer you own.

For the Standard line of the Projet x60 Series you will need everything in the below table except the HP57 print head, it should only be purchased if you own a 260c or a 460 Plus 3D printer, since they are the only printers in the standard line capable of printing in color. You will also need either the 454g or 2kg bottles of Colorbond not both sizes.

Projet x60 Series - Standard Consumabless Table
Projet x60 Series – Standard Consumables Table

For the Pro line of the Projet x60 series you will need everything in the below table except for the carbon filter, that can be ordered on demand as you are requested to replace it from 3D Print. Compared to the standard line you will notice the Pro series has a Visijet PXL binder cartridge for each color and a cartridge for the cleaning solution. This is because the Pro series has a higher color output and resolution compared to the Standard series. The waste trays are also replaced more frequently on the Pro series and not having one can delay your print queue until you have received your order.

Projet x60 Series - Pro Consumables Table
Projet x60 Series – Pro Consumables Table

There are a few optional items for both of the Projet x60 series 3D printers that you may want to order depending on your needs like the Colorbond dipping kit, which includes essential items for the dipping process or the StrengthMax infiltrate, which is a 2 part epoxy based solution that is a stronger alternative to Colorbond. I highly recommend keeping a box of the alcohol crush swabs, we sell because it is the best method of cleaning the Pogo card pins and HP11 print head contacts using it will ensure both components are kept clean and you will avoid any printer errors that may occur when using alcohol lower than 97%.

Projet x60 Series - Optional Consumables Table
Projet x60 Series – Optional Consumables Table

This list is recommended for our customers who print frequently, at least half of the build bed for an average of 2 – 3 days in a week. You may need to adjust the quantity of your orders based on your usage and 3D print queue. Please keep in mind the materials do expire so be sure to keep them in a cool, dark and ventilated place away from sources of heat and moisture. Remember to check the label’s expiration date and know the consumables have a shelf life of 1 year from manufacture date. So don’t go overboard on your consumables order and any expired materials should not be used in the 3D printer as it can cause a lot of issues and downtime.

You will eventually figure out what you need to keep in stock to keep your Projet 3D printer running smoothly and printing without delays, and when you need consumable please don’t hesitate to place an order with us at with a list of the materials you need and the quantity and we will have the order processed and shipped to you within 2 days.

Happy 3D Printing!

– Arun

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